R310 Replacement Internal Coil Spring

We have what must be a 20 year old rowing machine we bought second hand and it has no branding or model number on it. I bought what I thought was the closest spec spring I could find on the web from XS-Sport. The delivery service was excellent, order confirmation very prompt and reassuring and even DPD delivered it in 2 days of my order. It fitted well and looks like the correct replacement. However when I have used the machine the spring disengages from the center hub retaining slot after only a few pulls and stope recoiling then has to be re fitted which is a tedious job. Perhaps the spring has now got damaged and lost some of the retaining "clip" length that holds it in the slot? It springs out if the strap is pulled to its full length after only 10 pulls. I do not think this is a faulty spring or down to its quality of the spring and I cannot fault the service from XS Sports. It may be down to me and the way I fitted or the strap or set up the strap on the spool? Undecided if I should buy another spring or replace the machine.

The spring arrived in good time and worked well.

R310 Replacement Internal Coil Spring

My rowing machine is probably more than 10yrs old. It's a BodySculpture (or something?) 3160. The supplier was unable to offer any spares in view of its antiquity. So I took a chance on this spare spring. I had to modify the spring where it fits into the inner drum, but other than that, fitting the new spring into the drum was fairly straightforward. The worst part was cleaning away all the molybdenum disulphide grease from the original spring & drum So it's given, hopefully, a new lease of life.

Really pleased to find Spring available for Rowing Machine. Arrived promptly. Very easy to fit. Follow videos from links supplied at this site.

Probably the most surprising and positive element of this purchase was that a spare / replacement part was even available. Most things today seem to be just throwaway products - not repairable. I was amazed to see there was the possibility to repair! The ordering, price and payment method, and delivery were all easily accomplished. The installation was straightforward, but installing the actual coil was a little hairaising - dread of it coming uncoiled and the big shuddering snap when I finally removed the holding band were nervewracking (when taking the old coil out, it sprang out and then violently uncoiled all over the place). Next I needed to figure out that the rowing strap had to be under quite a bit of tension - and had to figure out how to do that - which is quite easy and obvious ONCE you know about it! I suppose people with experience would have known all about that. Anyway, I have it reassembled and ready for rowing. The installation took several hours (including a coffee break). If I had to do it again, it wouldn't take that long. Very happy with everything.

I can't believe how wonderful the customer service is from this company. They go above and beyond and larger companies could take note and up their game and do what these guys do. Keep up the good work Thanks again