In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
process your personal data at
Unit 54 Atcham Business Park, Shrewsbury, SY4 4UG
and how we protect your privacy. We won’t let you down!
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as
your IP address and information related to your visit when you browse our store. For example, this
might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
● remember who you are after you log in so that you do not need to authenticate at each
● monitor if our website is running with the high performance we are dedicated to
● let you browse between products without having to start back from the home page at
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the
web browser and then reads the information collected through the cookies every time the user
(first-party cookies), we could not provide you with the smooth experience that you expect while
you are navigating.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully
process your order and ship the merchandise you selected, we need your personal data such as
your first and last name, your email address and your shipping and billing address. We also use
your contact and order information to send you communication related to the processing of your
order. We will ask you to provide this information in our “checkout page” before letting you
finalize your purchase with the payment.
You can sign up for an account if you’d like. This will make us happy because it confirms your
interest in our store. It should also make you happy because we will remember your information
and, when you decide to buy our products, you do not have to provide all of your information over
again -- you just have to log-in. Before registering your account, we will ask you to expressly
account. We also you the possibility to easily withdraw your consent and delete your account. Just
connect with us at the contact details at the bottom of the page.
If you have started to buy one of our products, but have not completed the purchase, you may
have provided partial information, such as your email. In that case, we might send you an email to
remind you about your interest. If you are not comfortable in receiving further emails of this kind,
we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop
sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you
bought. We want to be sure that whether you love your purchase or have a complaint, you can
share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the
page or the product you viewed, where you are coming from (if you came to our store because you
clicked on an advertisement or you just opened our direct link). This is very similar to the
“essential information,” but we use it to provide you with a personalized experience. The
information on your visit provides us with insights on your interests and allows us to send you
relevant communications. We capture this information through cookies, called a "beacon," that
we allow you to block.
Other uses of personal data
Your shipping name, address, phone number and email address will be used to process and ship your order via 3rd party couriers. The couriers we use all follow the same GDPR guidelines.
How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and
is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class
service and data protection. You can check its participation in the Privacy Shield here on the
official site of The International Trade Administration (ITA), U.S. Department of Commerce.
● Payment: Our store is PCI-DSS compliant (a very strict industry standard with
requirements for the security of credit card information), but we want to use accredited
companies to process your credit card information. We use Paypal to handle and process all card payments.
● Shipping: We integrate with a number of shipping companies to fulfil your orders. Currently we use, Royal Mail, APC, Parcelforce, DespatchBay, DPD, UPS
Partnering with highly specialized external companies allows us to focus on what we do best:
selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the
Member State where you are located, you have specific rights that we are honoured to enforce
without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on
your account page or if you do not have an account with us, please reach out to us, at the contact
details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security
investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal
obligations. Mainly for HMRC reasons.
Who can you reach out to for privacy matters?
You can contact our Data Privacy Leader here:
Unit 54, Atcham Business Park, Shrewsbury, SY4 4UG
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with the above contact person.
obligation, we will publish the new version on our website, and we will make it clear on our home
page www.xssports.co.uk so it will be visible as you enter our store.
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and LimitationsThe information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
Availability Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Log FilesWe use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this websiteYou may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this websiteWe do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright NoticeCopyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked.
CommunicationWe have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
This company is registered in England and Wales, Number 6061274, registered office Unit 54 Atcham Business Park, Shrewsbury, SY4 4UG.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
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